Rewardsco Contact Centres offers a “first call resolution” service in the sense that once a customer calls in to the centre the query should be immediately resolved without them having to call back at all. Customer satisfaction is enabled through the correct structural implementation focusing on access to the customer into operations, routing of the customer to the correctly skilled resource and providing the correct information from various databases and sources.
Our BPeSA National Award winners 2009
BPeSA (Business Process enabling South Africa) is the national coordinating body representing the interests of BPO sector in SA. Two of our staff took top awards.. read more...
International Supervisor of the Year: Winner Hails From Rewardsco Contact Centres SA
Rewardsco Contact Centres would like to extend its congratulations to Zainool Abedeen Bux for his achievements at the Contact Centre World BPO Awards event held in Las Vegas from the 2nd - 4th of Novemeber 2009
R100m for Dbn Call centre MERCURY, Network 01 Oct 2008
More than R100 million has been invested by Rewardsco - the burgeoning South African contact centre outsourcing group - in a landmark new 500-seater Durban contact centre.
Q: How long has Rewardsco Contact centres been in the BPO sector
Q: How many contact centre sites does Rewardsco Contact Centres have?
Q: Is Rewardsco Contact Centres a member of BPeSA?
Q: Is Rewardsco Contact Centres registered and compliant with the FSB?
Q: Is Rewardsco Contact Centres BEE compliant?
Website Links
For more information, please contact:
Rewardsco Contact Centres: rcc@rewards.co.za
Rewardsco SA: info@rewardsco.com
Rewardsco UK: info@rewardsco.co.uk
Other related links: www.bpesa.org.za