Our world-class platform of technology helps us offer you the best possible contact centre solution which is innovative, secure and effective.

Data Protection:

At Rewardsco Contact Centres we value data protection and take every possible to measure to guarantee that all information we make use of is sufficiently secured.  Some technologies that are currently used are:

• Virtual Private Databases
• Advanced Data Encryption
• Encrypted Backups
• Network Encryption
• Strong Authentication
• Log On Block-outs

I.T. Infrastructure:

Architecture Detail - Rewardsco Contact Centres offers a full outsourced solution for call centre business not just individuals responding to telephone calls, fax messages and emails. This solution includes:

• the provision and management of staff
• IT equipment
• Office space
• Networks
• Power
• Any other infrastructure that may be necessary in order to fulfil the customer requirements.

Rewardsco Contact Centres' adoption of best of breed solutions, technologies (Oracle, Microsoft and Avaya) allows us to leverage our infrastructure to achieve efficiencies without sacrificing quality of service in delivery.

Hardware Capability and Limitations – Rewardsco Contact Centres employs best of breed international hardware and software and as such the limitations on our systems are none issue.

UK Connectivity – Rewardsco Contact Centres can optimise costs of all international lines through implementation of VoIP solutions.

Technical Assistance and SLA – Rewardsco Contact Centres employs a significant amount of resource to support its own I.T. and communications infrastructure. It is the norm that these resources are leverage to provide a high level of technical assistance for Rewardsco clients.  Resource skill sets available in Rewardsco include:

• Microsoft Windows Sever
• Microsoft Exchange Server
• Microsoft Terminal Server
• Microsoft Active Directory
• Linux server skills
• Oracle Development
• Web server and web services skills